In some cases it can happen that something goes wrong. And it is not always clear why something goes wrong. The following simple steps should help you to troubleshoot your issue(s). Sometimes the issue gets even resolved by following this steps. If not please send us your issues and be as detailed as possible. Also let us know that you’ve already read that troubleshooting guide which finally helps us to help you.
1. Make sure all components are up to date
It is important to use always the latest version of the WordPress Core, your themes and your plugins. As soon as an update gets released you should update it within the next few days. Make sure to make a backup before, just in case anything goes wrong. The reason is simple: Updates most likely include important fixes which might already solve the issue you experience. Beside that we can only provide support if the latest versions are in use.
2. Deactivate your plugins
To find out where an issue is coming from it is important to know the part of code which causes it. First deactivate all your plugins and see if the issue persists. That way you can narrow it down and find the possible culprit.
3. Remove your customizations
Using a custom background image won’t have any negative impact (in 99% of all cases), but deeper customizations should be first removed to see if an issue is related to the original state of the product or to one of the customizations which have been done. That way it is easier to see where an issue is coming from.
4. Clear Cache and Delete Transients
Always clear your browser cache as it sometimes cache stylesheets or scripts. It is also a good idea to clear and delete expired transients as they can also cache data. For that you could use the free available plugin Transients Manager.
5. Check your .htaccess File
A pretty common issue is the 404 error which can appear in some cases. This is most probably because there is a misconfiguration in your .htaccess file (which is in the root of your wordpress installation and accessible via FTP). Luckily in most cases it will help to re-save your permalinks from WP-Admin > Settings > Permalinks, but in some other cases you may need to delete the file (and let wordpress re-create a new one for you) or change it manually (if you’re experienced with htaccess files and rewrite rules).
6. Try a different browser
Does this issue only occur on a certain browser? Does it also occur in other browsers? Does it also happen in private mode of the browsers (with no browser extensions active)? Do you use the latest version of your browser? Please also include this information in your thread which you report to us.
7. Use good webhosting
Altough WPCasa itself doesn’t have specific requirements there are still a few to meet. Especially as a business it should be important for you to have a good and stable webhosting which simply works. As rule of thumb you should avoid any webhosting cheaper than 5€/month. In the end you won’t be happy with that since slow and powerless servers will not bring the performance to your site you’re looking for (and your visitors are looking for), and in most cases support isn’t something you can expect in a good quality. Better would be to spend a few bucks more and be happy.
On a sidenote: The WPCasa Listing PDF do have some specific requirements which needs to get fulfilled in order to run properly. Most good webhosting providers meet those requirements out of the box, but there are still a few who doesn’t.
8. Include as many details as possible
In case you require support please be as specific as possible. Avoid long explantations but focus on the issue itself. A picture says more than thousand words and a link to your site says even more.
9. Provide easy Access
Deactivate all unnecessary plugins to allow our team members fast and easy access to your site (Copyright scripts, Right-click disruptors, Hidden admin panels, IP Restrictions or similar should be avoided as long as you require support as it only makes it harder.
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